Política de reembolso
Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with its original tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To request a return, contact us at:
Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions explaining how and where to send your package. When applicable, we may also provide a return shipping label.
For questions concerning returns, contact us at teamchaguarx@gmail.com.
Return Shipping Costs
Unless otherwise required by applicable law:
- Customers are responsible for return shipping costs when returning an unwanted item or changing their mind.
- Little Lux Boutique will cover reasonable return shipping costs if an item arrives defective, damaged, incomplete, or incorrect.
- Original shipping charges are non-refundable unless the return results from an error by Little Lux Boutique or applicable law requires otherwise.
We recommend using a trackable shipping service. Little Lux Boutique is not responsible for return packages lost before reaching the designated return location.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly at teamchaguarx@gmail.com if your item is defective, damaged, incomplete, or different from the item you ordered.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs or videos of the product and packaging, when applicable.
We will review the issue and provide an appropriate solution.
Nothing in this policy limits any mandatory legal rights or remedies available for defective, damaged, incorrect, or misdescribed goods.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods.
- Custom-made or personalized products.
- Personal-care or hygiene products that have been opened or used.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards.
Products clearly marked as final sale may not be eligible for return based solely on a change of mind. This does not affect mandatory rights relating to defective, damaged, incorrect, or misdescribed goods.
Contact us at teamchaguarx@gmail.com if you have questions about whether a particular product is eligible for return.
Exchanges
The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you may place a separate order for the replacement item.
If you received a defective, damaged, or incorrect product, contact us before placing another order.
European Union Right of Withdrawal
Customers protected by European Union consumer law generally have the right to cancel an eligible online purchase within 14 days after delivery, without providing a reason.
To exercise this right, contact us at teamchaguarx@gmail.com with a clear statement explaining that you wish to cancel your purchase.
The item must be returned in substantially the same condition in which it was received. Customers may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and function.
Certain exceptions may apply, including personalized products, perishable goods, opened sealed hygiene products, and other products excluded by applicable law.
Refunds
We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
Late or Missing Refunds
Before contacting us regarding a missing refund:
- Check your bank or payment account again.
- Contact your credit-card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and have still not received your refund, contact teamchaguarx@gmail.com.
Canceled Orders
Contact us immediately if you need to cancel an order.
We cannot guarantee that an order can be canceled after processing or fulfillment has begun.
If the order has already shipped, you may need to wait until it arrives and request a return under this policy.
Refused or Unclaimed Packages
Packages refused by the customer or returned because they were not claimed may be treated as returns.
Carrier fees, return shipping costs, customs charges, or other expenses may be deducted from the refund where permitted by law, unless the delivery failure resulted from an error by Little Lux Boutique or the shipping carrier.
Local Consumer Rights
This policy applies to customers worldwide.
Nothing in this policy limits or excludes mandatory consumer rights, guarantees, or remedies available under the laws of the country or region where the customer lives.
Where local law grants greater rights than those described in this policy, those legal rights will apply.
Contact
For questions about returns or refunds, contact: